Tag: covid-19

Cream Tea in a Box …. coming soon

The perfect takeaway food for a socially distanced Garden experience...

Last year’s popular Cream Tea in a carry out box is set to return to the Garden in the next week. Scrumptious locally made scones, oodles of proper Cornish cream and berry jams all ready for you to collect at our Orangery shop and take off to your favourite place around the gardens for your own summer picnic treat.

Just order your Cream Tea in a Box package online and collect it when you come to the Gardens.

The box and nearly all the packaging is made of totally compostable plant based materials – so nothing goes to waste. We are still offering never ending tea/coffee refills – but given current circs. these will be served in a new cup, so please help us by disposing of the packaging in the recycling bins.

With our 10acres of beautiful green space we are the ideal space for your staycation days out… pack a picnic basket, add an order for a Cream Tea in a Box and take a trip to 18th century elegance.

Check the website ticket page HERE




Covid-19 protection measures ….keeping consistent

We expect the government and scientific advice to change from time to time and have no doubt that sometimes things we plan or hope to do in the Gardens will have to be changed at the last minute.

We would like to share with you some of the basic assumptions and safeguards the Gardens will be operating and that are likely to stay the same throughout.

We still know so little about Covid-19….and it would be easy to begin to see other people as a potential ‘threat’ to our own health and wellbeing. We think..

Being out in open air is generally beneficial

Being in company is healing too.

2 Metre rule

In the gardens it is pretty easy to keep to 2 metre distancing.

So we think, even if the accepted rules change, we will continue to use 2 metres as a norm and will expect visitors to keep to that in the Gardens, where they can.

The Gardens are a place of escape and freedom from the city and bustle, so we don’t want to police every pathway.

We trust our visitors and users to think of others and for us all to co-operatively share the space.

Number limits

The Gardens are rarely crowded, but we will continue to put a cap on the number of people in the Gardens at any one time.

The new system for pre-booking will become a norm.

We will permit some ‘walk up’ visitors, but only within our limit at the time.

Pre-booking will become especially important with any activities we run in the future: like open air theatre, evening picnics, music  or family activities.

Tickets for activities, and eventually events, will abide by number limits and fixed seating, spaces and ‘independent bubble’  areas will help us make sure we are all safe, but can enjoy things in as relaxed a manner as possible.

Ticket conditions of sale

Please be aware that tickets for entry and activities will shortly also specifically ask you to stay away if you have any of the recognised symptoms. A new refund policy will be introduced.

Track and trace.

The new prebooking system will also help with any future need to support tracking and tracing.

If any of our visitors or staff become infected, we will be able, with the help of the NHS, send basic information to those we know were in the Gardens.

Please note: your information will not be shared. We will just inform you what has happened and who to contact to support the track and trace investigation – if necessary!

Other aspects

These are the main changes and principles we will be keeping as consistently as possible. There will be others that will be more flexible according to the situation.

We are so please to be able to share the magic of the Gardens again with our visitors, so we are doing our best to keep that possible for as long s we can…. With your help #wegrowtogeher



NB we have risk assessments for the whole gardens,for our  staff and volunteers and eventually for each event. These will be reviewed and updated as things progress. Please ask at the kiosk if you would like to see our current general risk assessment.


Re-opening! Dates and plans

The Gardens are re-opening!

Starting with 2 special weekends for Members Only:  6th/7th and 13th/14th June.

Opening to the general public will start on Wednesday 17th June (Wednesdays to Sundays).

We are really pleased to be able to welcome people back into the Gardens again.

We know spirits will be lifted by a wander – or a run- in the Gardens, but we will naturally be monitoring how we can manage safety.  Numbers will be limited and there are no activities planned at present. Family picnics will be welcome – please take home your rubbish – we cannot dispose of it at present.

Most of the Gardens’ staff are on furlough and we are managing a limited volunteer return. So, preparing for opening and stewarding is a big job- please bear with us.

Tickets, for the Members weekends and general opening from 17th , will be released on Wednesday 3 June.

Full details will be released next week.

More details

In order to open the Gardens safely, we have had to make some changes to how we welcome visitors.

Everyone MUST book in advance, including Members.  New booking time slots will become available each Friday at midday for the following week.

When you come, you will notice some differences to your usual visit:

  • The entrance courtyard will have separate ‘in’ and ‘out’ lanes.
  • The Visitor Centre will be closed.
  • Your pre-booked ticket and/or membership card will be checked in – contactless – from the wooden steps.
  • The Orangery will be selling limited takeaway refreshments.
  • Cards, gifts, jams and pickles will also be sold from here (1 person at a time in shop only)
  • All payments will be by contactless card only, or cash into a donation box (no change given).
  • For the time-being the mud kitchen will shut in line with Government guidance.
  • To maintain health standards there will be limited access to the Toilets.
  • All areas of the Gardens are open, but there are reminders to keep a minimum of 2m apart. Please Pause and make way for someone to pass on a narrow paths. Please respect this for the safety of  everyone.
  • Picnics are welcome – within the government guidelines. Please take your rubbish home – we cannot dispose of it, at present.

All arrangements have been risk assessed but will be constantly reviewed and may change without notice.

How to book

All visitors, including Members will need to book a ticket in advance.

We are sorry but there will be no ticket sales/bookings on the day.

We will post the link for booking the first week on Wednesday 3 June on our website, Facebook page and in our email newsletter.

A limited telephone booking system will be in place for those unable to book online. Telephone booking can be made on Thursday and Friday mornings 11am – 1pm. We can take credit card numbers over the phone.

The process will be as follows:

  • Please book one ticket per person, except for children aged five or under as they don’t need a ticket.
  • Currently the tickets will be for the whole day – but a limited number of tickets will be sold for the day.
  • New opening times 10.30 -4.30pm. We plan to introduce regular early evening openings later.
  • Dogs on leads are welcome.
  • Please note: we are not currently accepting two for one cards or other cards at present, we will keep this under review. RHS members need to book in advance.




Update on opening and covid-19

Thank you for all your kind messages  expressing your support – in varying ways – for the Gardens. 

We are all anxious to know when people will be able to see and explore the Gardens again. As you know there has been a recent change in government approach to dealing with the pandemic. The Gardens continues to take advice, and keep in contact with the authorities as well as our colleagues across the Gardens and Heritage world.

Here is our position and thoughts at present

Protecting the personal health of our staff, volunteers and visitors still comes first.

  • We are nevertheless making plans for how we might open in some kind of phased manner.
  • We need to consider how we can balance good social distancing within the Gardens with the desire of individuals and families to be able to stretch their legs, feel relaxed and generally have a good time.
  • Things may change over time and different approaches may be needed at different times.
  • We know it is unlikely that we will be able to offer exactly the same programme of events and activities as we have done for some time … but we are enjoying the creative thinking we need to prepare for doing lots of good things, differently.
  • Staff and volunteer capacity cannot and will not return quickly to what it was in March – so things inevitably  will move more slowly.

Many organisations like ours – gardens, open spaces, heritage and cultural sites – big and small, are in similar positions and too many already, have had to close permanently.

Although, as an independent charitable business, we have recently been becoming much more self-reliant than previously, without the current financial support from emergency government programmes (and other places), we would probably not survive.

So, not only do we want (dreadfully) to welcome people back to this great space, but we need to earn our income too.

The current Government rules state that although open spaces and public parks are open we, as a ‘gated’ site which normally provides tickets for entry, are not currently in the ‘permitted’  band.

When we are able to admit people

  • Likely to be initially limited to Members only.    This will enable us to keep a contactless entry system in place.
  • When it is possible, we will relax this rule to admit non-members, probably on a pre-booked basis.   So we can manage the number of people entering and leaving the Gardens at any one time.
  • Plans for properly socially distanced, pre-booked events, workshops and activities are still in discussion.  Although we ‘are gutted’ that some of our favourite events this year can’t happen, we are excited by some of the inventive ways we are finding to keep interesting things happening.   

We know we can help people have fun, enjoy the Gardens, stay healthy and help us keep the Gardens afloat. … Please bear with us.