Contact

We always welcome visitors at the Gardens, especially the ones that like to stop for a chat, but sometimes we know you’d like to get in touch ahead of your trip – here’s how you can do that:

Castle Bromwich Hall Gardens Trust
Chester Road
Castle Bromwich
Birmingham
B36 9BT

Tel: 0121 749 4100
Email: admin@cbhgt.org.uk

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Privacy Policy

Who we are

Castle Bromwich Hall and Gardens Trust, Castle Bromwich Hall Gardens, Chester Road, Castle Bromwich, Birmingham, B36 9BT

We are registered Charity and our registration number is: 516855

We are also a Company Limited by Guarantee. Reg Company No. 1944650 in England

This statement is part of our commitment to compliance for the following legislation

Privacy and Electronic Communications Regulations (PECR) https://ico.org.uk/for-organisations/guide-to-pecr/what-are-pecr/  

and the General Data Protection Regulation (GDPR) (May 2018)

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

What information do we collect about you?

We collect the personal data that you may volunteer as part of ticket bookings, online purchases, Membership or donation forms, as a Volunteer or in e-newsletter sign-ups and visitor surveys.

Personal information we collect may include:

  • your name, title, gender and date of birth;
  • postal address, email address and phone number;
  • family and spouse/partner details, relationships to other donors and/or Members;
  • current interests and activities.

We will also collect and hold information about any contact you have with us as a visitor, customer or supporter of Castle Bromwich Hall Gardens, and may consist of details of:

  • ticket purchase and event registration / attendance;
  • online retail purchases;
  • contact preferences;
  • gift information, including Direct Debit bank details where applicable;
  • Gift Aid status;
  • details of correspondence sent to you, or received from you;
  • donor status and wealth assessment information;
  • employment information and professional activities;
  • where relevant, selected media coverage;
  • any other information provided by yourself at the request of the Trust

When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by directing you towards this notice.

What we do with your information

Depending on your relationship with us, and the preferences you have indicated, data we hold may be used by us for the following purposes: 

  • Send you promotional, marketing or fundraising information by post, telephone or electronic means. These types of communications can include:
    • Informing you of other events, products or services related to the work of the Trust such as workshops, events, or retail offers.
    • News and updates about the Gardens or‘What’s On’ guides, marketing and supporter e-newsletters.
    • Information on our fundraising operations, including occasional targeted requests to consider giving financial support to the Gardens Trust, or to ask you to consider supporting us in other ways.
    • Other relevant communications based upon your relationship with the Gardens.
  • Data screening and cleansing, to check if we have accurate contact details for you – seeHow we update, screen and analyse your information for further information.
  • Wealth screening and research, to help us understand our Members, donors and potential donors, including gathering information from publicly available resources to give an insight into your philanthropic interests and ability to support the Gardens Trust. SeeHow we update, screen and analyse your information for further information.
  • To send you surveys, and for market research purposes.
  • Tools may be used to monitor the effectiveness of our communications with you, including email tracking, which records when an e-newsletter from us is opened and/or how many links are clicked within the message. The data from this tracking is generally used in an aggregated and anonymised form.

You can opt out of any/all of our communications at any point simply by contacting admin@cbhgt.org.uk , phoning the office 0121 749 4100, or dropping in during office hours

There are some Membership and donation communications that we are required to send regardless of your contact preferences. These are essential communications, deemed necessary to fulfil our contractual obligations to you. This would include Direct Debit confirmations and advanced notices, thank you letters, Member benefits such as newsletters and Membership cards, renewal reminders, Gift Aid confirmation letters and querying returned mail or bounced Direct Debit payments with you.

How we update, screen and analyse your information

We regularly review records of supporters to ensure your data is as accurate as possible. We may consult alternative sources in order undertake these checks, such as:

  • Royal Mail National Change of Address database (NCOA);
  • BT Operator Services Information System (OSIS);
  • Reviewing employment information that you have made publicly available via social media;
  • Newspaper articles, publications and company websites;
  • Companies House and other company information databases;
  • Charity Commission and Office of the Scottish Charity Regulator (OSCR) registers;
  • WealthEngine, a wealth intelligence database;
  • Any other publicly available sources.

Where we appoint an external party to undertake a screening of information, any such arrangements will be subject to a formal agreement between the Gardens Trust and that organisation, to protect the security of your data.

We may, in the future, segment the information we hold about you in our database based on a proprietary score. These scores are calculated using personal data, as well as how engaged with us you have previously been, and indicators of future engagement. Analysis of this helps us understand our Members, donors and potential donors to ensure we are efficient and that only relevant communications are sent to you.

You can opt-out of your data being utilised for wealth screening, data cleaning or analysis (with the aims of targeting communications with you appropriately, or finding up to date contact information in the case of gone away mail) simply by contacting  admin@cbhgt.org.uk phoning the office 0121 749 4100, or dropping in during office hours

Who we might share your information with

We do not disclose personal data to any third parties or external organisations, other than data processors carrying out work on our behalf.

Examples of such data processors would be mailing houses for the sending of our events programmes and notices, bulk email distribution services, telephone fundraising agencies working on our behalf, or wealth screening and data cleaning organisations.

Any such companies are acting as approved data processors for the Gardens Trust, and we retain full responsibility for your personal data. Data processors will act only on our instructions. 

We may occasionally need to transfer your personal information overseas, for instance to our bulk email distributor, MailChimp. Where this is necessary, this may be to countries or territories around the world.

We are required to ensure any transfers of data will be done securely, in accordance with best practice, and in compliance with the Data Protection Act 1998 and its successor, the General Date Protection Regulation (May 2018).

Your data will never be sold or passed to any third party for any other purpose.

How we keep your information secure

As a small organisation we work hard to improve and implement practical  security procedures, rules and technical measures to protect the personal data that we have under our control from:

  • unauthorised access;
  • improper use or disclosure;
  • unauthorised modification.

All our employees and volunteer data processors, who have access to, and are associated with the processing of personal data, are legally obliged to respect the confidentiality of our visitors’ and supporters’ personal data.

How can I access the information about me, and correction of information?

You can ask us if we are keeping any personal data about you and you can also request to receive a copy of that personal data – this is called a Subject Access Request.

This can usually be done relatively quickly in such a small organisation, but you will need to provide adequate proof of identity such as a copy of your passport, birth certificate or driving licence before your request can be processed.

Please try to be as clear as possible about the information you are seeking.

Once we have received your Subject Access Request and proof of identity, you will receive a response from us within 30 days and you will be able to get copies of any information we hold on you. However, exemptions to disclosure may apply in some circumstances.

Subject Access Requests should be sent to:

The Chair of Trustees, Castle Bromwich Hall and Gardens Trust
c/o Castle Bromwich Hall Gardens, Chester road, Castle Bromwich, Birmingham B36 9BT

Email: admin@cbhgt.org.uk  

At any time you may request that we delete or correct your personal information. If you wish to correct any information on you held by The Gardens’ Trust, simply contact admin@cbhgt.org.uk phoning the office 0121 749 4100, or dropping in during office hours

Cookies

In order to make the Gardens’ Trust website easier to use and improve our service, we sometimes place small amounts of information on your computer. These are known as cookies and they are used by most major websites. You can find out more about the Trust’s cookie policy please click HERE

Changes to our privacy notice

We regularly review our privacy notice and may make changes from time to time. Any changes made will be posted to this page, and will apply from the time we post them. This privacy notice was last changed on 1 st March 2018

How to contact us

If you have any comments on our privacy notice, or information we hold about you please contact us:

  • by email to admin@cbhgt.org.uk
  • or write to us at Castle Bromwich Hall Gardens, Chester Road, Castle Bromwich, Birmingham B36 9BT

If you’re here looking for Castle Bromwich Hall Hotel you can get in touch with them via 
t: 0121 748 0030  e: info@cbhh.co.uk